Privacy Policy

These Business Subscription Terms and Conditions (Terms) govern access to and use of the YouHive software platform, applications, websites and related products, support and services described in an Order Form (Services). The Services are supplied by Hive AI Pty Ltd ABN 37 695 147 203 which operates under the registered business name YouHive (Hive AI, YouHive, we, us or our).

These Terms form a legally binding agreement between YouHive and the person or entity identified in the applicable Order Form or account registration (Customer, you or your). If an individual accepts these Terms for a company or other entity, that individual represents that they have authority to bind that entity.

You accept these Terms by signing or accepting an Order Form, selecting a checkbox referring to these Terms, creating an account, paying an invoice, or accessing or using the Services. If you do not agree, you must not access or use the Services.

In these Terms:

Authorised User means an employee, contractor or other individual whom the Customer authorises to use the Services under its account.

Billing Period means the monthly, annual or other recurring billing period stated in the Order Form.

Confidential Information means non-public information disclosed by one party to the other that is confidential by nature or designation.

Customer Data means data, content, records and materials submitted to, stored in or generated through the Services by or for the Customer, excluding Usage Data.

Fees means the subscription, usage, implementation, support and other charges stated in an Order Form.

Initial Term means the initial subscription term stated in the Order Form.

Order Form means an online checkout page, proposal, order, statement of work or other ordering document accepted by both parties.

Participating Tertiary Institution means a university, TAFE or other education provider participating in or purchasing authorised YouHive institutional analytics or connection services.

Renewal Term means each renewed subscription term following the Initial Term.

Subscription Term means the Initial Term and any Renewal Terms.

Usage Data means aggregated or de-identified technical and usage information that does not identify the Customer or any individual.

Headings are for convenience only. The words "including" and "includes" are not words of limitation. A reference to legislation includes amendments and replacements. If an Order Form conflicts with these Terms, the Order Form prevails only to the extent it expressly identifies the clause being varied.

To register for or use the Services, the Customer must:

• hold an active Australian Business Number (ABN), unless YouHive agrees otherwise in writing;
• have legal capacity and authority to enter into binding agreements;
• provide current, accurate and complete registration and billing information; and
• use the Services for business purposes and in accordance with applicable law.

The Customer must provide the information reasonably required to create and administer its account. YouHive may reject a registration or require reasonable verification of the Customer's identity, business status or authority.

The Customer is responsible for:

• maintaining the confidentiality and security of account credentials;
• ensuring that Authorised Users do not share credentials or permit unauthorised access;
• all activity conducted through its account, except to the extent caused by YouHive's breach of these Terms; and
• promptly notifying YouHive at support@youhive.com.au of suspected unauthorised access or a security incident.

The Customer must keep its administrator and billing contact details current. YouHive may treat instructions received through an administrator account as authorised by the Customer unless YouHive has actual notice to the contrary.

Subject to payment of the Fees and compliance with these Terms, YouHive will make the Services available during the Subscription Term in accordance with the selected plan and applicable Order Form.

Depending on the selected plan, the Services may include employment advertising, recruitment and business networking tools; searchable work listings and profiles; student, graduate and candidate information and resumes; software-assisted filtering and matching between hirers and candidates; career and capability information; analytics; integrations; and related downloadable, SaaS, PaaS or application-service-provider functionality.

YouHive grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right for its Authorised Users to access and use the Services for the Customer's internal business purposes during the Subscription Term.

YouHive may update, improve or modify the Services. YouHive will not materially reduce the core functionality of a paid plan during a current committed Subscription Term without reasonable notice, except where a change is required for security, legal compliance or to address an urgent operational risk.

If YouHive permanently discontinues the Services or removes material paid functionality during a committed Subscription Term and does not provide a reasonably comparable alternative, the Customer may terminate the affected Services and receive a pro-rata refund of prepaid Fees for the unused affected period.

The Customer's plan, Fees, included features, usage allowances and any additional services are set out in the Order Form. Unless the Order Form states otherwise, the following standard plan structure applies.

The Subscription Term begins on the start date stated in the Order Form. If no start date is stated, it begins when YouHive first makes the paid Services available or successfully processes the first payment, whichever occurs first.

The Customer must comply with any user, storage, vacancy, transaction, API, candidate, integration or other usage limits stated for its plan. YouHive will provide reasonable notice where practicable before charging additional usage Fees. YouHive may restrict further usage until the Customer upgrades or pays applicable overage Fees.

An upgrade may take effect immediately and YouHive may charge a pro-rata amount for the remainder of the current Billing Period. A downgrade ordinarily takes effect at the next renewal date and may result in loss of access to features, capacity or data beyond the downgraded plan's limits. YouHive will provide reasonable information about those consequences before the downgrade takes effect.

The Starter plan renews automatically for successive one-month Renewal Terms unless the Customer gives a valid cancellation notice at least 15 days before the next renewal date. If notice is received later, cancellation takes effect at the end of the following monthly Billing Period and one further monthly charge may apply.

Growth, Professional and Strategic subscriptions renew automatically for successive 12-month Renewal Terms unless the Customer gives a valid non-renewal notice at least 30 days before the end of the then-current annual Subscription Term.

YouHive will send the Customer's nominated billing contact a renewal reminder within a reasonable period before the non-renewal deadline, stating the renewal date, applicable notice deadline and the method for cancelling. Failure to receive a reminder does not remove rights that cannot lawfully be excluded.

The Customer authorises YouHive and its payment processor to charge the nominated payment method for recurring Fees and applicable taxes when due. The Customer must maintain a valid payment method throughout the Subscription Term.

The Customer must pay the Fees in Australian dollars in accordance with the Order Form. Fees are payable in advance unless the Order Form states otherwise. Except where expressly stated in these Terms or required by law, Fees are non-refundable.

Unless expressly stated otherwise, Fees are exclusive of goods and services tax (GST). If GST is payable on a taxable supply, the Customer must pay the GST amount in addition to the Fees, subject to YouHive providing a valid tax invoice.

The Customer must notify YouHive in writing of a good-faith invoice dispute within 14 days after the invoice date, giving reasonable details. The Customer must pay any undisputed portion on time. The parties will work in good faith to resolve the disputed amount.

If payment fails or an undisputed amount remains overdue, YouHive may retry the payment method and give notice requiring payment. If the amount remains unpaid 14 days after notice, YouHive may suspend access until payment is made. YouHive may recover reasonable third-party collection costs actually incurred, to the extent permitted by law.

YouHive may change plan pricing for a future Renewal Term by giving at least 30 days' notice before the applicable non-renewal deadline. A price change will not take effect during a current committed annual term unless the Customer agrees in writing or the change is required by law.

YouHive may offer free trials, promotional access, discounts or beta features subject to additional conditions disclosed at sign-up. Unless the offer states otherwise, a free trial converts to a paid subscription at the end of the trial only where the Customer has been clearly informed of the price and renewal terms and has provided a valid payment method.

The Customer may cancel before the trial ends to avoid future paid billing. Beta features may be modified or withdrawn and may be subject to reduced support, but nothing in this clause limits rights that cannot lawfully be excluded.

The Customer may give a cancellation or non-renewal notice through the account billing portal or by email to support@youhive.com.au. The notice must identify the Customer account and be sent by an account administrator or authorised billing contact. YouHive will confirm receipt in writing.

Cancellation prevents renewal when it is given within the applicable notice period. It does not end an annual commitment early. The Customer remains liable for all Fees due for the committed Subscription Term, including remaining monthly instalments, and may continue using the Services until that term ends unless access is suspended or terminated under these Terms.

YouHive does not provide refunds or credits for change of mind, early cancellation, failure to use the Services, or an unused part of a Billing Period or committed Subscription Term. This clause does not apply where a refund, repeat performance, cancellation or other remedy is required by law or expressly provided in these Terms.

A request for a refund or statutory remedy must be sent to support@youhive.com.au and include the account name, relevant transaction, reason for the request and any reasonably requested supporting information. Approved refunds will ordinarily be returned to the original payment method within a reasonable period.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. Where permitted, YouHive's liability for a failure to comply with a statutory guarantee may be limited to supplying the Services again or paying the cost of having the Services supplied again.

The Customer must:

• ensure its use of the Services and Customer Data complies with applicable laws and these Terms;
• obtain all permissions, notices and consents needed for YouHive to process Customer Data;
• configure its account appropriately and maintain reasonable internal access controls;
• ensure Authorised Users are appropriately trained and comply with these Terms;
• review outputs and exercise independent judgment before relying on matches, analytics, recommendations or other platform-generated information; and
• cooperate reasonably with YouHive in investigating security, misuse and support issues.

Unless expressly stated otherwise, the Services support the Customer's recruitment and workforce processes but do not make employment decisions for the Customer, provide legal advice or guarantee that any candidate, match, hire or workforce outcome will be suitable or successful.

The Customer must comply with the Fair Work Act 2009 (Cth), applicable modern awards, enterprise agreements, minimum employment standards, superannuation, work health and safety, anti-discrimination and all other workplace laws in relation to candidates, students, interns and workers engaged through the Services.

The Customer must not describe productive work as an unpaid internship, work-experience arrangement or volunteer position to avoid wages or employment entitlements. If an intern or participant is an employee, the Customer must pay all applicable minimum wages and other lawful entitlements. An unpaid placement may only be offered where it is lawfully unpaid, including a genuine vocational placement meeting the requirements of the Fair Work Act, or another arrangement in which no employment relationship exists.

The Customer is responsible for obtaining advice about the legal character of each placement and maintaining records required by law. YouHive may request reasonable evidence, remove a listing or suspend access where it reasonably suspects that a placement is unlawful, misleading or exploitative.

The Customer must comply with all applicable modern slavery, human trafficking, forced labour, child labour and workplace exploitation laws, including the Modern Slavery Act 2018 (Cth) where applicable. The Customer must not use the Services to recruit, place or engage a person in circumstances involving slavery, servitude, forced labour, deceptive recruiting, debt bondage, trafficking or another exploitative practice.

The Customer must take reasonable steps appropriate to its size and operations to identify and address exploitation risks connected with opportunities offered through the Services, cooperate with reasonable YouHive enquiries and promptly report credible concerns. YouHive may remove relevant content or suspend access while a concern is investigated.

The Customer and its Authorised Users must not:

• use the Services unlawfully, fraudulently, deceptively, discriminatorily or to infringe another person's rights;
• post an unlawful, misleading, discriminatory, unsafe, unpaid or exploitative employment, internship or placement opportunity;
• use candidate or student information for unsolicited marketing, profiling unrelated to employment or education outcomes, or another unauthorised purpose;
• upload malicious code or material designed to disrupt, damage or gain unauthorised access to systems or data;
• probe, scan or test vulnerabilities except under a written security-testing authorisation from YouHive;
• reverse engineer, decompile or attempt to discover source code, except to the limited extent such restriction is prohibited by law;
• copy, resell, sublicense, rent or commercially exploit the Services except as expressly authorised;
• circumvent plan limits, access controls, rate limits or security mechanisms;
• scrape or harvest data from the Services by automated means except through an authorised API;
• upload or process sensitive information that the Services are not designed or approved to handle; or
• use the Services to develop or train a competing product using YouHive Confidential Information or protected elements of the Services.

YouHive may investigate suspected misuse and take proportionate action, including requiring remediation, removing unlawful content, restricting affected functionality or suspending access under clause 20.

Hive AI and its licensors retain all rights, title and interest in the Services and YouHive Technology, including the platform; downloadable and hosted software; source and object code; applications; algorithms; models; filtering and matching methodologies; databases and data structures; search functions; interfaces; designs; workflows; documentation; training materials; confidential methods; know-how; and related intellectual property. No ownership rights transfer to the Customer.

Except for the limited subscription right expressly granted under these Terms, the Customer must not copy, modify, reproduce, translate, adapt, reverse engineer, decompile, disassemble, extract, scrape, frame, mirror, create derivative works from, or attempt to discover the source code or confidential operation of the Services or YouHive Technology, except to the limited extent such a restriction is prohibited by law.

YouHive is a registered business name of Hive AI Pty Ltd. "YouHive", the YouHive logo and associated brand elements are trade marks of Hive AI. Australian Trade Mark Application No 2647017 was filed on 23 April 2026 in Classes 9, 35 and 42 in relation to software and downloadable platforms; employment, recruitment and business intermediary services; and SaaS, PaaS, ASP and employment-data search services.

Unless and until registration is confirmed, the mark may be identified using the ™ symbol and must not be represented as registered. The Customer must not use, reproduce, register or attempt to register any YouHive trade mark, logo, business name, company name, domain name, social-media identifier or confusingly similar sign without Hive AI's prior written consent.

As between the parties, the Customer retains its rights in Customer Data. The Customer grants YouHive a non-exclusive, worldwide licence during the Subscription Term to host, copy, process, transmit, display and otherwise use Customer Data only as reasonably necessary to provide, secure, support and improve the Services and comply with law.

If the Customer voluntarily provides suggestions or feedback, YouHive may use it without restriction or payment, provided YouHive does not publicly identify the Customer as the source without permission.

YouHive may generate and use Usage Data for security, analytics, capacity planning, benchmarking and service improvement, provided it is aggregated or de-identified so that it does not identify the Customer or any individual.

Each party must comply with privacy and data-protection laws applicable to its activities. YouHive will handle personal information in accordance with its Privacy Policy, and will take reasonable technical and organisational measures to protect Customer Data against unauthorised access, use, alteration or disclosure.

The Customer is responsible for the lawfulness, accuracy and quality of Customer Data and for giving all required privacy notices to candidates, employees and other individuals. Where YouHive processes personal information on the Customer's behalf, the parties may enter into a data processing addendum.

YouHive may use subcontractors and hosting providers to supply the Services. YouHive remains responsible for its contractual obligations and will require relevant providers to protect Customer Data consistently with their role.

Subject to applicable privacy law and the Privacy Policy, YouHive may collect, hold, use and disclose information to:

• create, verify, administer and secure accounts and subscriptions;
• provide employment advertising, networking, search, filtering, matching, application and connection functions;
• facilitate communications between students, candidates, businesses and participating tertiary institutions;
• process payments, provide support, investigate complaints and enforce these Terms;
• operate, analyse, secure, maintain and improve the Services, including testing and improving matching functionality;
• prepare aggregated or genuinely de-identified employment, engagement and graduate-outcome analytics;
• comply with legal obligations and respond to fraud, security, safety, exploitation or modern-slavery concerns; and
• send operational communications and, where permitted, marketing communications.

YouHive may provide Participating Tertiary Institutions with aggregated or genuinely de-identified analytics concerning student-industry connections, applications, placements, employment destinations, industries, roles, locations, skills and graduate outcomes. Before disclosure, YouHive must take reasonable steps to ensure that the information presents a very low risk of an individual being reasonably identifiable, having regard to cohort size, granularity, linkage with other datasets and the recipient's likely access to other information.

YouHive must not disclose identifiable or student-linked connection, application, placement or employment information to a Participating Tertiary Institution for institutional reporting, benchmarking or commercial analytics unless the individual has first received a clear notice and given separate, voluntary, informed, current and specific consent, or the disclosure is otherwise permitted or required by law. Refusing or withdrawing optional institutional-sharing consent must not prevent access to core candidate Services, although it may prevent institution-specific reporting or support.

A Participating Tertiary Institution receiving identifiable information must use it only for the purpose disclosed to the individual, protect it, restrict access, not attempt unauthorised re-identification and comply with applicable privacy laws.

YouHive may invite a Customer, Authorised User, student or industry partner to participate in a testimonial, case study or promotional story. Participation is voluntary and requires a separate written release identifying the name, image, words, organisation and employment or connection details to be published, the media and channels in which they may appear, and any agreed withdrawal arrangements. Acceptance of these Terms is not consent to a testimonial.

Where permitted by law, YouHive may send marketing communications to the Customer's nominated representatives. A recipient may opt out using the unsubscribe facility in the message or by contacting support@youhive.com.au. YouHive will action an unsubscribe request within five working days, without charge, without requiring an account login and without requesting additional personal information. The facility will remain functional for at least 30 days after the message is sent. Opting out of marketing does not prevent operational messages reasonably required to provide the Services.

Each recipient must protect the other party's Confidential Information using at least reasonable care and may use it only to perform or exercise rights under the agreement. A recipient may disclose Confidential Information to its personnel, professional advisers and service providers who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that the recipient can demonstrate is public through no breach, was already lawfully known without restriction, is independently developed without use of the information, or is lawfully received from a third party. A legally compelled disclosure is permitted after reasonable prior notice where lawful and practicable.

Each party must promptly notify the other after becoming aware of a security incident materially affecting Customer Data or the Services and must reasonably cooperate to investigate, mitigate and meet applicable notification obligations. A notice under this clause is not an admission of fault or liability.

The Services may interoperate with third-party products selected or enabled by the Customer. The Customer's use of a third-party product is governed by the third party's terms and privacy practices. YouHive is not responsible for a third-party product or for changes, unavailability or data handling outside YouHive's reasonable control, but this does not exclude liability for YouHive's own acts or omissions.

YouHive will use reasonable efforts to keep the Services available, but does not guarantee uninterrupted or error-free operation. Availability may be affected by planned maintenance, emergency maintenance, internet or cloud provider failures, Customer systems, third-party integrations and events beyond reasonable control.

YouHive will provide support in accordance with the support level included in the selected plan or Order Form. Any service levels, service credits, maintenance windows or response targets apply only if expressly stated in an Order Form or service level schedule.

Each party warrants that it has authority to enter into the agreement. YouHive warrants that it will provide the Services with due care and skill and substantially in accordance with applicable documentation.

Subject to rights that cannot be excluded by law, YouHive does not warrant that the Services will be uninterrupted, completely secure or error-free; that all defects will be corrected; or that platform outputs, candidate information, matches, analytics or forecasts will be complete, accurate or suitable for a particular decision.

YouHive may suspend affected access where reasonably necessary because: an undisputed payment remains overdue after the notice period in clause 8(d); the Customer materially breaches clause 12; use creates a material security or legal risk; or suspension is required by law. Where practicable, YouHive will give prior notice and an opportunity to remedy the issue, limit suspension to the affected part and restore access promptly after resolution.

Either party may terminate the agreement by written notice if the other party materially breaches it and does not remedy the breach within 14 days after receiving a notice describing the breach, or if the breach cannot reasonably be remedied.

Either party may terminate immediately if the other party becomes insolvent, enters liquidation or administration, has a receiver appointed or ceases business, except to the extent termination is restricted by applicable insolvency law.

On expiry or termination, the Customer's access ends and all accrued payment obligations remain due. On request made before expiry or within 30 days after it, YouHive will make Customer Data available for export in a commonly used format where reasonably practicable. YouHive may then delete Customer Data in accordance with its retention policy and law.

Clauses intended by their nature to survive do so, including accrued payment obligations, confidentiality, intellectual property, liability, indemnity, dispute resolution and general provisions.

The Customer indemnifies YouHive against third-party claims, losses and reasonable costs to the extent arising from Customer Data, the Customer's unlawful use of the Services, or the Customer's material breach of clause 12 or another person's intellectual property or privacy rights. The indemnity is reduced to the extent the loss was caused or contributed to by YouHive, and applies only if YouHive promptly notifies the Customer, gives reasonable control of the defence and does not settle in a way that admits liability for the Customer without consent.

Nothing in these Terms excludes, restricts or modifies liability, rights or remedies that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, except to the extent such loss is direct and reasonably foreseeable in the circumstances or results from a liability that cannot be excluded.

Subject to clause 22(a), each party's aggregate liability arising out of or in connection with the agreement is limited to the Fees paid or payable for the affected Services during the six months immediately preceding the event giving rise to the first claim.

The exclusions and cap do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality, infringement or misappropriation of the other party's intellectual property, the Customer's payment obligations, or liability under an indemnity to the extent it concerns a third-party claim.

YouHive may update these Terms for legal, security, operational or product reasons. For a material change affecting a current paid subscription, YouHive will give reasonable advance notice. A material change will ordinarily take effect at the next Renewal Term unless earlier operation is required by law or security. If a materially adverse change must take effect during a committed term, the Customer may terminate the affected Services before it takes effect and receive a pro-rata refund of prepaid Fees for the unused affected period.

YouHive may communicate changes by email to the account administrator, an in-platform notice or publication on its website. Continued use after the effective date constitutes acceptance only where the Customer has received reasonable notice.

A party claiming a dispute must give written notice describing it. Senior representatives must meet or confer in good faith within 10 business days to try to resolve the dispute. If unresolved after 20 business days, either party may refer the dispute to mediation administered by the Australian Disputes Centre or another agreed mediator before commencing court proceedings.

This clause does not prevent urgent interlocutory relief, debt recovery for an undisputed amount or a party exercising a statutory right that cannot be restricted.

A legal notice under these Terms must be in writing and sent by email to the address stated in the Order Form or, for YouHive, to support@youhive.com.au with the subject line "Legal Notice". A notice is taken received when the sender's system records successful delivery, unless the sender receives an automated failure message. Routine service notices may be delivered through the Services.

Neither party may assign the agreement without the other party's prior written consent, not to be unreasonably withheld or delayed. Either party may assign it as part of a genuine merger, corporate restructure or sale of substantially all relevant assets, provided the assignee assumes the obligations and is not a direct competitor of the other party.

YouHive may use subcontractors to provide the Services but remains responsible for performance of its obligations under the agreement.

Neither party is liable for delay or failure caused by an event beyond its reasonable control, excluding payment obligations. The affected party must take reasonable steps to mitigate the effect and resume performance.

The Terms, Order Form and documents expressly incorporated by reference form the entire agreement about the Services and supersede prior discussions on that subject. Nothing in this clause excludes liability for misleading or deceptive conduct or another liability that cannot lawfully be excluded.

A waiver must be in writing and applies only to the specified occasion. If a provision is invalid or unenforceable, it is read down to the minimum extent necessary or severed, and the remainder continues.

The parties are independent contractors. Nothing creates an agency, employment, partnership, fiduciary or joint-venture relationship.

The agreement may be accepted and executed electronically and in counterparts.

The agreement is governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from them.

Subscription, billing, support, legal and refund enquiries:

Email: support@youhive.com.au